Privacy Policy

Accessibility Consulting ("we", "us", or "our"), operated by Nisha M. Khan, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information you provide when using our website or contacting us about our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact details — your name, email address, and phone number
• Service inquiry information — the type of service you are interested in and the age of the individual requiring support (ages 0–18)
• Message content — any information you include in your inquiry or message
• Technical data — standard server logs (IP address, browser type, pages visited) collected automatically when you visit our website

We do not collect sensitive personal information such as health records, financial data, or government identification numbers through this website.

2. How We Use Your Information

We use the personal information you provide solely to:

• Respond to your inquiry or consultation request
• Provide information about our person-directed planning services
• Schedule and coordinate consultations
• Improve our website and service offerings
• Comply with legal obligations

We will not use your information for unsolicited marketing without your explicit consent.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party tools that help us operate our website and communicate with you (e.g., email delivery services), bound by confidentiality obligations
• Legal requirements — when required by law, court order, or governmental authority
• Protection of rights — when necessary to protect the rights, property, or safety of Accessibility Consulting, our clients, or others

4. Information About Children

Our services are designed to support children and youth with disabilities (ages 0–18). When you provide information about a child or youth in your care, we treat that information with the highest level of care and confidentiality. We collect only the minimum information necessary to respond to your inquiry. We do not collect personal information directly from children — all contact is through parents, guardians, or authorized caregivers.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry records are generally retained for up to two (2) years unless an ongoing service relationship exists. You may request deletion of your information at any time (see Section 7).

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA and applicable Ontario law, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Withdrawal of consent — withdraw consent to our use of your information at any time, with reasonable notice

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking

Our website may use essential cookies necessary for the site to function. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and obtain your consent where required by law.

9. Third-Party Links

Our website may contain links to external resources (such as Ontario government websites and disability support organizations). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.